Last Updated: JUNE 05, 2026

At PhatKool ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, subscribe to our emails, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Provide

Name

Email address

Phone number

Billing address

Shipping address

Payment information

Information submitted through forms, surveys, event registrations, or customer support requests

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Website activity and usage data

Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders

Provide customer support

Communicate about your orders

Send newsletters and marketing communications (where permitted)

Improve our website, products, and services

Personalize your shopping experience

Prevent fraud and maintain website security

Comply with legal obligations

3. Marketing Communications

If you subscribe to our email list, we may send:

Product updates

Special offers

Event invitations

Educational content

Community news

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

4. Payment Information

Payments are processed through secure third-party payment providers.

PhatKool does not store or have access to your complete payment card information.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

Payment processors

Shipping and fulfillment partners

Email and marketing platforms

Website hosting providers

Analytics providers

Customer service tools

These providers may only use your information to perform services on our behalf.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality

Analyze website traffic

Remember user preferences

Personalize content and advertising

You may manage cookie preferences through your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders

Provide customer support

Meet legal, tax, accounting, or regulatory obligations

Resolve disputes

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your data

Correct inaccurate information

Request deletion of your information

Object to certain processing activities

Withdraw consent where applicable

To exercise these rights, contact us using the details below.

9. International Customers

If you access our website from outside the Netherlands, your information may be processed and stored in countries where our service providers operate.

We take reasonable steps to protect personal information regardless of location.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

11. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

PhatKool
Email: [email protected]

We will make reasonable efforts to respond to privacy-related requests in a timely manner.