STILL NOT SURE?

Frequently Asked Questions

Ordering & Products

Question 1: How do I choose the right size?

We recommend checking our size guide on each product page. If you’re unsure, send us your usual dress size and the item you’re interested in, we’ll recommend the best fit for you.

Question 2: Do your products run true to size?

Most of our pieces are designed with high stretch and compression, so they fit snug. If you prefer a more relaxed fit, we recommend sizing up.

Question 3: Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations must be requested within a short time after purchase. Contact us as soon as possible and we’ll do our best to help.

Shipping & Delivery

Question 1: How long does shipping take?

Standard shipping usually takes 5–10 business days depending on your location. You’ll receive tracking information once your order has been shipped.

Question 2: Do you offer international shipping?

Yes, we ship worldwide so you can enjoy PhatKool wherever you are.

Question 3: Where is my order?

Once your order ships, you’ll receive a tracking link via email. If you haven’t received it, check your spam folder or contact us.

Returns & Exchanges

Question 1: Can I return my item?

Yes, we accept returns within our return window as long as items are unworn, unwashed, and in original packaging.

Question 2: Do you offer exchanges?

Yes, we can help you exchange for a different size if available. Contact us and we’ll guide you through the process.

Product Care & Comfort

Question 1: Is shapewear comfortable for all-day wear?

Yes, our designs are made with breathable, stretch fabrics that support your body while staying comfortable for everyday use.

Question 2: How often should I wash compression garments?

We recommend hand washing in cold water or use a delicate cycle after every few wears, especially after workouts or extended use, to maintain freshness and fabric performance.